Terms and Conditions

Returns, Refunds and Faulty fabric

All the fabric is printed to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric for faults before you cut PLEASE NOTE: if the fabric has been cut or made up we cannot offer any refunds.
If you are sending fabric direct to a curtain maker please make sure they have checked they have the correct fabric. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.
If you have any problems with the fabric you need to inform us of the problem within 28 days from delivery


We advise you to ask for a recent sample of the printed fabric because the colour of the base cloth can change slightly depending on the batches from the printing house, this can sometimes affect the end colours. If you ordered a sample a few months previously it is a good idea to order another sample nearer to the time of ordering. With our top technology printing methods the colours comes back 99.99% accurate, so the above should not be a problem. This would only apply to anyone who needs a very accurate match and wants to double check with a recent sample.


Please take into account shrinkage when ordering large quantities, the fabric will shrink 1cm per metre this will be 10cm per 10m ordered. You will need to take this into consideration when ordering the quantity you will need. We cannot do anything about the above, the printer will start with a metre but fabric shrinks when wet ink is applied. Your order is printed to order and is not taken off a roll, you will have the same problem from any digitally printed fabric. The printers we use are the best in the UK and there are lots of other designers who use them, we cannot help this problem except be as transparent as possible. You need to check your quantities and order enough fabric for your project. 


You can only use our fabric for light/occasional use upholstery. The fabric is digitally printed and is dry clean only, you cannot wipe it with a damp cloth. Do not use the fabric for upholstery if the item comes in contact with food, pets or young children. We cannot guarantee any fabric which has been used on heavy/everyday use furniture.

www.charlottegaisford.co.uk is a site operated by Charlotte Gaisford Ltd

We are registered in United Kingdom under company number 9312086 and with our registered office at Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB
Our main trading address is Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB

ICO notification

The website is owned by Charlotte Gaisford and the data controller is Charlotte Gaisford

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Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

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A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

  • Strictly necessary cookies – these are cookies that are essential to the operation of our website
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website.
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Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer
  • The referring website from which you have got to our website from 

The reasons for this are:

  • To make ongoing improvements to our website based on this data

To see our most popular sources of business

Disclosure of personal data

We may disclose your personal data:

  • to other companies within our group
  • if we sell our business
  • to agents and service providers
  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.


All notices you send us must be sent to the contact details on this site www.charlottegaisford.co.uk We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.