Returns, Refunds and Faulty fabric
All the fabric is printed to order so we cannot offer a refund after you have paid for the fabric unless it is faulty. Please check your fabric for faults before you cut PLEASE NOTE: if the fabric has been cut or made up we cannot offer any refunds.
If you are sending fabric direct to a curtain maker please make sure they have checked they have the correct fabric. If you arrange to have fabric sent to a third party without checking it yourself first, it is at your own risk.
If you have any problems with the fabric you need to inform us of the problem within 28 days from delivery
We advise you to ask for a recent sample of the printed fabric because the colour of the base cloth can change slightly depending on the batches from the printing house, this can sometimes affect the end colours. If you ordered a sample a few months previously it is a good idea to order another sample nearer to the time of ordering. With our top technology printing methods the colours comes back 99.99% accurate, so the above should not be a problem. This would only apply to anyone who needs a very accurate match and wants to double check with a recent sample.
Please take into account shrinkage when ordering large quantities, the fabric will shrink 1cm per metre this will be 10cm per 10m ordered. You will need to take this into consideration when ordering the quantity you will need. We cannot do anything about the above, the printer will start with a metre but fabric shrinks when wet ink is applied. Your order is printed to order and is not taken off a roll, you will have the same problem from any digitally printed fabric. The printers we use are the best in the UK and there are lots of other designers who use them, we cannot help this problem except be as transparent as possible. You need to check your quantities and order enough fabric for your project.
You can only use our fabric for light/occasional use upholstery. The fabric is digitally printed and is dry clean only, you cannot wipe it with a damp cloth. Do not use the fabric for upholstery if the item comes in contact with food, pets or young children. We cannot guarantee any fabric which has been used on heavy/everyday use furniture.
www.charlottegaisford.co.uk is a site operated by Charlotte Gaisford Ltd
We are registered in United Kingdom under company number 9312086 and with our registered office at Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB
Our main trading address is Woodhall Cottage, Barrasford, Hexham, Northumberland, NE48 4DB
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